Refund & Refunds

Unfortunately, due to hygeine reasons, Hortus Coffee will not accept for return any perishable products under any circumstances.

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Damage, loss in transit and shortages

Hortus Coffee will, when the price quoted includes delivery, replace or credit (at the Company's discretion) goods damaged in transit, provided that the Company receives written notice of such damage within three days of delivery.

 

Goods should be checked upon receipt against the delivery note or invoice with the goods and if received in a damaged or unsatisfactory condition must be signed for as such. No credit will be given for goods signed for “in good condition” or “unexamined”.

 

Shortages must also be noted to the Company in writing within three days of receipt, failing which no liability will be accepted.

 

Non-delivery of goods must be reported in writing to the Company within three days of receipt of invoice or advise of despatch, whichever is the earlier.

 

No claim will be accepted for damages reported unless the goods are signed for as “not received in good condition” or similar wording.

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